What is Outsourced NOC Services? Why Companies choosing Outsourced NOC?

The Network Operations Center, also known as NOC, provides support services to IT technicians for remote monitoring and software management. In the growing field of IT services operations, NOC teams play an important role. They are great service delivery drivers for countless service providers. Technicians monitor and manage endpoints, troubleshoot incoming problems, and take steps to prevent problems and ensure systems are working properly. NOC teams play a key role in high-level security operations, providing backups, as well as assisting with disaster recovery efforts and ensuring that MSP customers have 24/7 time frame.

 Why companies choose to allocate resources

 Businesses are experiencing a "cloud effect". More and more processes are flowing in the cloud at an exponential rate. With this growth, fewer and fewer companies are trying to equip NOCs with FTEs to manage IT operations as their applications and manufacturing move into a more hypercalcified environment.

Retaining experienced staff to manage internal operational services is also a challenge. Employees who run IT operations spend more time identifying their business than solving problems. This implies higher costs, customer satisfaction and reduced productivity on this issue.

NOC Outsourcing can reduce operating costs and free up valuable internal resources to work on strategic plans while optimizing workflows and processes. Below are some of the benefits that companies enjoy with NOC or NOC as a Service.

Advantages of NOCaaS:

·        Level 1-3 support and escalation management teams help solve problems and communicate quickly

·        Loyal and knowledgeable staff to reduce ticket volume without adding additional internal FTE staff

·        Automatic quality assurance testing, data security / penetration testing, and document compliance testing

·        Reduced administrative burden and costs associated with IT operations and assistance

·        Increased credibility, improved capabilities and peace of mind for IT managers

·        Monitoring and warning with support for key events

·        Configuring NOC Build, Operate and Transfer (BOT)

·        Create NOC response books

·        Build health and business product boards as needed

·        Include AI-based applications for event response and prevention

·        Design change management processes

·        Give advice on new or current practice kits to improve best practice frameworks