Managed Onsite Services

 

Managed Onsite services offering Continuous and active remote network monitoring, event and problem management, proactive change and configuration management technical support, functional software upgrades and advanced component replacement, and on-site actions for products at specific levels.

Network-Managed Services A managed gateway for real-time access to network health, performance, and security issues, stored configurations, inventory databases, and standard network reports. A designated Administrative Services Account Manager will be appointed and the reviews will be scheduled.

Network and hardware events are detected and collected by remote sensing, evaluated, correlated and reported to the Network Operators Network (NOC), which is specifically designed to restore and restore normal service. (Install or update operating software, perform on-site replacement, apply configuration settings, etc.)

Network monitoring - the use of specialized network management systems, data tools and templates, and the provision of continuous monitoring and data collection for the automatic detection of network problems. All network devices covered by this service are monitored to support normal network operations.

The network monitoring process evaluates the performance, performance, and basic security of network devices based on the characteristics of a particular device model. For more information, check the attributes and device values for confirmation, see the Managed Services Guide.

Network Monitor collects, sends, and manages multiple events on the network and the devices it manages. If a network or device event exceeds these thresholds, an alarm will be generated that may require additional action and other events may not work.

The tickets generated will be actively managed by a qualified NOC engineer to return the services, including, but not limited to:

 

 

·        Installation of operational updates and software updates

·        Implement replacement parts

·        Apply device level settings

·        Provide a solution

·        Client management prior to the change receives notifications on all tickets created in accordance with the notification procedures, described in more detail in the Network Services User Guide.

·        MSG is a central platform that includes the following:

·        Control panels for overall status, performance, and safety

·        Details of all alarms generated by network monitoring

·        Create and view open and closed support entries for all managed services in covered products

·        View and download standard reports